How to reach us
- Email: support@getvardion.com, for any question, problem or request.
- A demo or a call: ask on the demo form and we set a time that suits you.
When we answer
We answer on working days, in Athens office hours, in Greek or English.
- A hosted console that does not answer, or a security vulnerability, takes priority over every other request.
- A problem that stops a task, such as a scan or an export, is answered the same working day where possible.
- Usage questions and feature requests are answered in turn.
For a problem, say what you did, what you saw and the version at the foot of the console's menu.
What we look after
On the hosted console we look after the server, updates, availability and a daily backup with a monthly restore test. Every release carries its SBOM. For every installation we answer questions about using Vardion, the assessments of Greece's National Cybersecurity Authority (ΕΑΚ) and the findings.
What you look after on your own server
- The server, Docker and operating system updates.
- Updating Vardion to the latest release, with the commands in the documentation.
- Backups with Vardion's backup command, and keeping them safe.
- Access to the console, through SSH or by publishing it behind HTTPS as the documentation describes.
The documentation gives the install, update and backup commands.
Partners
When a consultancy provides Vardion to you, it is your first point of contact. We support the consultancy.